Tag Archives: Boston

C+ For Canadian Customer Service

23 Feb

After spending a couple days in Boston, and from past trips across the border, I’ve noticed a distinct difference in customer service, and this bothers me.

Of course there are some retail outlets in Canada that have exceptional service but not many. In the U.S. it seems to be a norm.

In a study by the Manton Group, Canadian companies were rated in terms of customer service, and scored on average around 40%. Not so great. For a people stereotypically known for being friendly and polite, this doesn’t reflect well on our image.

If we’re speaking anecdotally, I went to a retail store in Boston, and tried on a pair of pants. I happened to say that they were a tad bit wrinkly and hence could not see if they fit well. As soon as this was said, a sales associate jumps up and offers to steam them for me. Keep in mind too that this pair of pants was on the sale rack so commission was not too high on the item. And what if I didn’t buy them? They risked no sales to steam my pants. Even if they were obligated by the rules and regulations of said clothing store, it’s still more than I’ve experienced in Toronto.

Shopping in Toronto, I’ve been in and out of stores without a simple greeting from store staff. Most are too busy trying to make their daily quota in sales that they don’t bother to go above and beyond to retain customers. Though not beneficial initially, customer retention is what increases sales in the long run. What should be awarded is sales associates who foster repeat customers.

I’m important, damnit!

Airport Security – Public Masturbation?

22 Feb

Just checking for explosives, no big deal.

Just got back from my Boston trip. I was clearly an expert at neglecting this thing (apologies).

I wanted to touch on the airport security fiasco. A warning to anyone flying to the United States, prepare to stick your hands down your pants.

It has gotten to the point where, not only are they checking individual carry on bags thoroughly, but they are also asking you to stick your hands down your pants, wiggle them around, and let them swab your fingers for explosive material (I guess?). Embarrassing as it is, but moreso considering this is all done in the security line in front of every other traveler.

I would much rather some technician in a control room saw my naked see-through body in those high tech scanners than participate in the voyeur attracting act of masturbation simulation at Pearson airport.

Do they make children do this?

Safety, bla bla blah, I get it, but If you want me to touch my almost-privates, I would enjoy some privacy, please.

A Tea Party Of My Own

16 Feb

Happy belated Valentines day!

A heads up, I’ll be in Boston for the week so expect some sporadic posting, and possible negligence. Apologies in advance. I will take some pictures for you, eat some chowdah, pahk some cahs, ask Bostonians to say khakis and car keys too see if there’s really a difference, and shop my brains out.

If I come back penniless, please lend me your couch to sleep on.

Happy trails to you.

Catch you in a few 😉

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