Archive | February, 2010

Snowpocalypse!

26 Feb

It’s about time. Too bad Humber didn’t cancel school today. Here I am sitting in a classroom at 7:45 in the morning.

I guess the world doesn’t stop when it snows right?

Also, I’ve decided that male senior citizens should all wear bow ties (women can if they want to as well.)

Case and point:

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Double Whammy

25 Feb

After a long week of severe sleep deprivation, all my hard work has paid off. I have not one but TWO articles in the Humber Paper!

While I jump for joy (and by that I mean work on articles for the next paper) you can check out what I wrote.

The first is on the low level of grammatical skill post-secondary schoolers have. OMG!

The second is on poverty in post-secondary schools, featuring notes from a lecture given by Dr. Grace-Edward Galabuzi.

Feel free to comment on the Et Cetera site.

TTC Diaries: Manners

24 Feb

Dear Diary,

I make sure to thank my bus driver every single time I get off of the bus. The man / woman just drove me an hour to get to where I want to go. You wouldn’t thank your friend for giving you a lift somewhere?

Amidst the silly scandals, it’s important to give credit where credit is due. I’m sure a lot of TTC folk that work their butts off to serve you are feeling a little down from all this bad press.

A quick thank you can go a long way. Sounds cheesy, and I apologize for talking to you like a child, but the majority of people riding the bus with me every morning are incapable of blurting out a quick “thank you” to the person who got them to Humber College 3 times faster than it would have taken them on the Finch bus.

A thank you.

Love,

R

C+ For Canadian Customer Service

23 Feb

After spending a couple days in Boston, and from past trips across the border, I’ve noticed a distinct difference in customer service, and this bothers me.

Of course there are some retail outlets in Canada that have exceptional service but not many. In the U.S. it seems to be a norm.

In a study by the Manton Group, Canadian companies were rated in terms of customer service, and scored on average around 40%. Not so great. For a people stereotypically known for being friendly and polite, this doesn’t reflect well on our image.

If we’re speaking anecdotally, I went to a retail store in Boston, and tried on a pair of pants. I happened to say that they were a tad bit wrinkly and hence could not see if they fit well. As soon as this was said, a sales associate jumps up and offers to steam them for me. Keep in mind too that this pair of pants was on the sale rack so commission was not too high on the item. And what if I didn’t buy them? They risked no sales to steam my pants. Even if they were obligated by the rules and regulations of said clothing store, it’s still more than I’ve experienced in Toronto.

Shopping in Toronto, I’ve been in and out of stores without a simple greeting from store staff. Most are too busy trying to make their daily quota in sales that they don’t bother to go above and beyond to retain customers. Though not beneficial initially, customer retention is what increases sales in the long run. What should be awarded is sales associates who foster repeat customers.

I’m important, damnit!

Airport Security – Public Masturbation?

22 Feb

Just checking for explosives, no big deal.

Just got back from my Boston trip. I was clearly an expert at neglecting this thing (apologies).

I wanted to touch on the airport security fiasco. A warning to anyone flying to the United States, prepare to stick your hands down your pants.

It has gotten to the point where, not only are they checking individual carry on bags thoroughly, but they are also asking you to stick your hands down your pants, wiggle them around, and let them swab your fingers for explosive material (I guess?). Embarrassing as it is, but moreso considering this is all done in the security line in front of every other traveler.

I would much rather some technician in a control room saw my naked see-through body in those high tech scanners than participate in the voyeur attracting act of masturbation simulation at Pearson airport.

Do they make children do this?

Safety, bla bla blah, I get it, but If you want me to touch my almost-privates, I would enjoy some privacy, please.

A Tea Party Of My Own

16 Feb

Happy belated Valentines day!

A heads up, I’ll be in Boston for the week so expect some sporadic posting, and possible negligence. Apologies in advance. I will take some pictures for you, eat some chowdah, pahk some cahs, ask Bostonians to say khakis and car keys too see if there’s really a difference, and shop my brains out.

If I come back penniless, please lend me your couch to sleep on.

Happy trails to you.

Catch you in a few 😉

TTC Diaries: If I Were The TTC Chair

12 Feb

I would..

10. Appoint a subway car to be the “party car” that is decorated in a different theme every week. Everyone will want a ride on the party car, trust me.

9. No pants subway ride would be once a month.

8. Find private investors. I know selling the TTC off is a scary thought, but it could work if it was heavily regulated.

7. Implement an actual customer service program. Continue reading

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