TTC Diaries: Sleeping On The Job

23 Jan

Dear Diary,

It’s been a while since my last entry. I’ve been adjusting to the winter morning commute. Luckily there hasn’t been enough snow to freak out the bus system and drive it into a frenzy, but I wouldn’t put it past them.

Have you seen this picture?


It’s gone viral, everyone’s talking about it, and TTC is flipping their sh*t. It’s essentially a PR nightmare. For an organization that is “working” to incorporate “customer service” into their infrastructure, this brings them quite a few steps back.

The pic was taken at McCowan station at around 10pm and was Tweeted by it’s photographer along with the caption “Yup, love how my TTC dollars R being spent … ” Minus the terrible grammar (I know it’s on Twitter, limited characters, but still) I would have to agree. A shift is a shift, and these guys make an honest salary. You don’t see neurosurgeons sleeping on the job, or even Taco Bell employees.

In defense of sleeping man, the union the employee belongs to said the man could’ve been unconscious, and no one attempted to wake him up. Likely, if this was the case, we would have found out by now, wouldn’t we?

Interestingly, the TTC recieved 31,000 complaints in between Jan. 1 and Nov. 30 2009. One of the most common complains is of rude TTC operators. This, I guess, will be thrown onto the ever-growing pile. How Giambrone and his board will get out of this rut while trying to co-ordinate an increase customer service is beyond me.

Well, good luck to Mr. G and the gang.

That’s all, Diary.

I’m going to take a nap, you know, in my bed, while not working.



2 Responses to “TTC Diaries: Sleeping On The Job”

  1. Corey at 5:35 pm #

    While I think this is funny and everything, everyone is going crazy about this when they are ignoring the bigger picture here – the biggest issue with the TTC isn’t the lack of conscious employees – its the horrible service.

    We’re now paying $3 a trip or $121 for a metropass when there are constant delays, lines out of service, and short-turns. Not to mention the fact that you have to squeeze all that you’ve got onto the subway/streetcar/bus during rush hour.

    We’re paying way too much for this service, when it is so broken. For us in the downtown core, it is very difficult to see our money going towards expanding outwards instead of fixing the current problems. If you think the subways/streetcars/busses are crammed now, wait until there are people from further north, west and east getting in on the fun.

    The TTC has a long way to come. Toronto will be getting a new mayor soon. The candidates should think long and hard about what they would do with the TTC – so many of us depend on it and we have a lot invested in it.

  2. hungover at 8:16 pm #

    Good points!

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